Refund and cancellation policy

Last updated: 9 October 2026

Proposed terms — pending business confirmation. This policy applies to paid planning sessions and related services arranged with Lattice Goal Planning Co., Ltd. after individual agreement.

Eligibility

Refunds are considered when you cancel within the agreed notice window or when we cancel a session. Custom written work that has already been delivered may be non-refundable except where required by Thai consumer law.

Cancellation and rescheduling

Proposed: Reschedule at least 48 hours before a confirmed session without fee. Cancellations with less than 48 hours’ notice may forfeit the session fee or require a partial charge, as stated in your booking confirmation.

Deposits and no-shows

Proposed: Deposits holding a calendar slot are non-refundable if you do not attend and do not reschedule within the notice period. We will attempt reasonable contact before declaring a no-show.

Work already started

If facilitation has begun (intake completed, documents drafted), refunds cover only unused portions, calculated fairly based on time allocated.

How to request a refund

Email info@apilattice.online or call +66-53-327-815 with your name, session date, and reason. We respond within proposed 7 business days.

Processing

Approved refunds return to the original payment method where possible within proposed 14 business days. Bank processing times may add delay.

Exceptions

Force majeure events (severe illness, natural disaster, government restrictions) are handled case-by-case with rescheduling preferred over refund where feasible.

Business details

Lattice Goal Planning Co., Ltd. · Tax ID (TIN): 0105091716095
118/9,Nimmanahaeminda Road, 50200 Chiang Mai, Thailand